Customer Service

Shipping & Delivery

All our shipments are sent via UPS Standard or Canada Post. Standard delivery time is 5 business days. If the items are in stock the order will generally ship within 24 hours.

If you would like us to ship using a faster service or using your own account number please call a sales representative.

Fright Ideas is located in Barrie, Ontario, Canada. Shipping charges do not include any brokerage or taxes which may be levied on shipments destined out of Canada. For more information on these charges check your local customs office. Our products are duty-free under NAFTA and other treaties.

Privacy & Security

We use the information you provide about yourself when placing an order only to complete that order. We do not share this information with outside parties except to the extent necessary to complete that order. We will never sell or share your contact information with another party.

Returns & Replacements

If for any reason you are unhappy with your purchase you may return it for a full refund (less shipping and handling charges). Returned items must be in new condition.

Please contact us to request a Return Merchandise Authorization (RMA) number. Package product in original shipping box including all packing material, user guides and manuals. Ship pre-paid to the address supplied to you on the RMA form. Allow 1 to 2 weeks for processing. Original shipping charges are not refundable. We may refuse returns for the following reasons:

- No RMA# was obtained.
- Damaged product or packaging.
- Missing accessories or literature.

Ordering

Orders can be placed online, by fax, or by phone. Please call us for more information.

Payment, Pricing & Promotions

We accept Visa, Mastercard, and Paypal. American Express can also be used when paying by Paypal. We also accept checks. In this case orders will ship once the funds have cleared.