Returns and Repairs
If for any reason you are unhappy with your purchase, you may return it for a full refund (less shipping and handling charges) within 60 days.
Returned items must be in new condition. If they are not, they may be rejected or you may receive a partial refund.
Return Process
Please contact us to request a Return Merchandise Authorization (RMA) number. Pack the product in its original shipping box with all packing material, user guides and manuals, and ship it prepaid to the address on the RMA form. Allow 1 to 2 weeks for processing after we receive the item(s). Original shipping charges are not refundable.
We may refuse returns for the following reasons:
- No RMA number was obtained.
- Damaged product or packaging.
- Outside of our return period.
- Missing accessories.
Repair Process
Please contact us to talk about the issue first, as it may be a software bug, user error, etc. If we determine the item needs to be repaired, we will send you an RMA form with instructions on how to return the item to us. Repairs are usually processed within 6 to 8 weeks. If the unit was just purchased and the issue was not clearly user error, we will usually arrange an advance replacement or expedite the repair. A deposit is required for advance replacements.